"Sometimes it's better to be lucky than good."
That sure describes me with the luck I've been having lately with customer service. First, it was Elecraft supplying the knobs I needed for my KX3 at no charge. The second stroke of great customer service came today (actually the other day), but I'll explain.
You may remember that I mentioned that I broke my 31' Jackite pole on Field Day, trying to free the W3EDP when it got caught up in a scrub pine during setup. I broke the very top section that supports the tip piece. Drew W2OU mentioned to me that replacement sections were available through the Jackite Website. I kind of knew that, in the back of my mind, but had forgotten. Drew jogged those bits and bytes in my gray matter, so I placed an order last week.
I got the customary affirming e-mail, informing me that my shipment would arrive on 8-12 days, as I had opted for the lowball, economy shipping. What can I say? I'm cheap AND on a budget here! Actually, if you count only business days, the shipping tube arrived on Monday, only about three days after I had placed the order.
I had a CERT meeting tonight, and after I got home, I decided to retrieve the Jackite from the back of the Jeep, where it lives, in order to install the replacement piece. Much to my surprise, not only did I receive the piece I ordered, but a new tip piece was also included. And, bonus, bonus, bonus, bonus, the new tip piece is longer than my original tip piece by about 6 inches! So my Jackite pole is not only in working condition again, but it's also about 1/2 foot longer than it used to be. Wow - great customer service from Jackite - faster shipping than expected and a free piece to boot.
Maybe I ought to go out and buy some lottery tickets!
72 de Larry W2LJ
QRP - When you care to send the very least!
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